Refund policy

Free returns, 30 days

You have 30 days from delivery to return a mount for a full refund, and return shipping is on us. Email redshiftengrg@gmail.com with your order number and we will send you a prepaid return label.

To be refunded, the mount must be unfitted and in its original packaging. Once the red liner is peeled, the 3M VHB pad is spent and the mount cannot be refitted or resold, so at that point a return is no longer possible. A fitted mount that turns out to be faulty is covered by the warranty below instead.

Please request a return before sending anything back. Items that arrive without an agreed return cannot be accepted.

Lifetime warranty

Every REVMOUNTS mount is warranted against manufacturing defects and against breakage in normal riding use, for as long as you own it. If a mount cracks, deforms, or stops holding a camera securely in normal use, we will replace it free of charge.

The warranty covers the mount itself. It does not cover:

The 3M VHB adhesive pad, which is a single-use consumable
Damage from a crash, a drop, or any other impact
A mount that has been cut, drilled, sanded, heated, or otherwise modified
A mount fitted to a helmet other than the model it was cut for
A mount that came loose because the chin bar was not cleaned and cured as described in the fitting instructions
Loss of the mount, the camera, or any other equipment

The warranty applies to the original purchaser and is not transferable. To make a claim, email redshiftengrg@gmail.com with your order number and a photo of the fault.

Damaged or wrong item

Check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us and we will put it right.

Refunds

Once we have received and checked your return, we will tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days longer to post it.

If more than 15 business days have passed since we approved your refund, email redshiftengrg@gmail.com.

Exchanges

The quickest way to get the right mount is to return the one you have and place a new order for the model you need. Every mount is cut for one specific helmet, so if you ordered for the wrong model, this is the route to take.

European Union, 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without giving a justification. As above, the mount must be unfitted and in its original packaging, and you will need proof of purchase.